Strong expertise in risk assessment combined with continuous innovation in product and technology has enabled us to expand our offer. Providing lending for Asset Finance and Commercial Real Estate in Australia and recent expansion into the New Zealand Mortgage market has cemented our position as one of the leading non-bank lenders in Australasia.

What we offer

• Home loans:Lending to Prime, Near Prime and Specialist customers
• Commercial Real Estate loans:Lending to Prime and Near Prime commercial customers
• Asset Finance:Lending to consumer and commercial customers for a range of asset types including cars, caravans, bikes and small equipment
• Loan Servicing:Ongoing management and administration for loan portfolios owned by third parties

Our Strategy

Challenging the Accepted

Our vision is to be Australia and New Zealand’s leading Non-Bank Lender by helping people succeed, and challenging the way loans are designed, distributed, and offered to provide real life options for today’s borrowers.

Our Successes

In 2022:

• Pepper Money welcomed more than 77,000 new customers
• We were recognised as Non-Bank of the Year (Australian Mortgage Awards)
• We were recognised as the 8^th most innovative company in Australia by the Australian Financial Review
• We successfully executed seven public securitisations over the year – raising more than $5 billion in total
• Our people continue to be highly engaged with our Employee Engagement Results, placing us in the top 10% of companies globally
• Pepper Money created the Shout Out campaign to help further the efforts of people making a real-life difference to others across Australia. More than 300 nominations were received and in total 58 awards were provided

In 2021:

• We were listed on the ASX in May 2021
• We celebrated our 21st Birthday
• We were recognised as Australia’s Best Specialist Lender for the ninth year running (Australian Lending Awards)
• We were recognised as Non Bank of the Year (Australian Mortgage Awards)
• The leading originator of electronic vehicles in Australia financing 11% of all fully Electric Vehicles sold in 2021

These milestones were made possible with:

• Our purpose-built, technology-powered credit model that enables data-driven insights to support market-leading expertise, defining and delivering real value to our customers and results to our business.
• Our partner growth – significantly supported through development of unique digital distribution tools like Pepper Product Selector™ and Pepper Resolve™.
• Successful diversification of our funding model, seeing increased origination levels in existing and new asset classes.
• Increases of scale, capability and efficiency of our shared service operations with a successful and growing team in the Philippines.
• Ongoing innovation in value delivery as exemplified by establishment of what we believe to be the first end-to-end offer for partners in the NZ market, with a mortgage platform, front end application management, customer servicing and collections management.

Our Story

Pepper Money was established in Australia in 2000, as a specialist residential home loan lender in the local market in March 2001. The company then broadened its product offering by developing the Near Prime residential mortgage market in 2012, entering the Prime market in 2014, delivering lending for Asset Finance in 2014 and the CRE loan market in 2019. The successful development of an office in The Philippines to support the businesses servicing arm, and expansion into the New Zealand Mortgage market in 2019 has made Pepper Money one of the leading non-bank lenders in the Australasian market.

“The reason we have become one of Australia’s leading non-bank lending brands is because we are fully focused on our mission: to help people succeed. We do this by taking a real-life approach to lending and servicing in order to help those customers who have a home loan, car loan or small balance commercial loan with us. Core to this approach is putting the customer – and their needs – at the centre of everything we do.”

Awards

• Non-Bank of the Year 2022 – Australian Mortgage Awards
• #8 Most Innovative Company (Banking, Super, and Finance Category) – Australian Financial Review BOSS List
• Australian Non-Bank Financial Institution Issuer of the Year – Kanga
• Growth Funder of the Year (Asset Finance) – COG Financial Services
• National Best Specialty Lender – MFAA
• Green Excellence for EV Loans – Canstar
• Non Bank of the Year 2021 – Australian Mortgage Awards
• Best Specialist Lender 2021 – Australian Lending Awards
• Non Bank of the Year 2021 – Mortgage Professional Australia
• Best Mutual/Specialist Lender 2021 – Mortgage and Finance Association of Australia

Our Culture

People are at the heart of our business

“One of our key objectives is to be an ‘Employer of Choice’. Part of what makes that possible is a culture that is driven by truly living our core values: Can Do, Balanced and Real. We invest in the development of our employees, and actively share knowledge between teams, placing a strong emphasis on our risk management culture.”

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