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Pepper Money United Kingdom
Pepper Money launched its UK lending business in 2015 and is now one of the fastest growing non-bank specialist lenders in the UK.

With its acquisition of Optimum Credit, the UK’s leading second charge specialist lender, the business now offers a range of highly competitive mortgage solutions to both the direct and intermediated market. The business currently employs over 300 staff at its main sites in Central London, Uxbridge and Cardiff, and is rated as ‘Excellent’ on Trustpilot. 

in numbers
*Figures in USD as of 30 June 2021
Assets Under Management

Building your credit

Pepper Money started lending in the UK by offering solutions to those underserved by the existing mortgage market. From first-time buyers to later life borrowers. From those with previous financial difficulties to the recently self-employed. From to those with adverse credit or complex incomes who have been turned away by high street lenders.

Our mission is to help borrowers succeed and help improve their financial situation by offering products that enable credit repair, credit building or transitional solutions.


What we offer

First Charge
  • A range of residential mortgages measured against adverse credit
  • Mortgages for borrowers currently in a Debt Management Plan
  • Buy to Let and Limited Company Buy to Let
  • Manual underwriting completed by a skilled team of mandated decision makers​ 
  • Release equity up to the max LTV for most purposes, including debt consolidation​ 
  • Range of fee options including no completion fee and free valuation to assist cash poor borrowers​ 
  • 1 years’ accounts for self-employed applicants​
Second Charge

Secured loans designed for customers who want to release additional capital for debt consolidation or home improvements.

  • Strong relationships in the specialist broker market
  • A differentiated, risk-based approach to pricing and valuation​ 
  • Skilled and motivated employees​ 
  • Customer service culture reflected in short approval time​ 
  • Option for customers to apply directly with us

Our Strategy

Bespoke credit, risk and underwriting

What sets Pepper Money apart from other non-bank specialist lenders is the lens through which we see our customers. Each case is reviewed manually, and our case ownership system helps us deliver industry-leading customer service levels, whilst forging closer relationships with our brokers.

Our businesses have built bespoke credit, risk and underwriting capabilities that are at the forefront of the industry and have a track record for delivering forecasted returns across the economic cycle.

Our Successes

Acquiring Optimum Credit

The UK’s leading second charge specialist lender now offers a range of highly competitive mortgage solutions to both the direct and intermediated markets. A project was launched in 2020 to increase revenue from the retail business, with the aim of providing a tailored service for direct customers and a second charge mortgage that meets their individual and personal circumstances. 

Launching Adverse Credit Study 

Pepper Money embarked on an ambitious research programme to create and share knowledge about the attitudes and behaviour of customers with adverse credit. The in-depth study shone a light on this important group, challenged preconceptions and presented new opportunities for advisers to help a wider range of customers.

Recovering from Covid-19

Throughout the pandemic Pepper Money continued to lend and enhance its customer service levels, whilst many other specialist lenders faltered and even stopped lending altogether. Our revenue growth in 2021 has already overtaken 2020 totals and we have an ongoing programme of new proposition releases to meet the needs of our customers, brokers and the marketplace, including Let to Buy, Affordable Housing and Optimum Plus.

Customer Service

At Pepper Money we are proud to work to a true case ownership model, with each case we received being afforded a dedicated case manager to see the case from decision in principle through to offer.

We constantly review our staffing levels to ensure we have enough case managers at any given time to meet our flow of business.  As a result of this commitment, we have grown our sales operation by over 50% in the last 12 months with plans to grow this further.

Becoming the number one specialist lender

Pepper Money has established itself as one of the leading specialist mortgage providers in the UK. Brand awareness has continued to grow and more brokers are recommending Pepper Money as their lender of choice for adverse credit.

Our Story

Pepper Money launched in 2015 as a division of Pepper UK and as a non-bank funded lender providing specialist residential and buy to let mortgages. Pepper Money successfully applied for FCA approvals to operate as an independent entity within the Pepper Group and launched in 2019.

On the 13th December 2018, following regulatory approval, completed the acquisition of the entire Optimum business from Patron Capital​.

Pepper Money has completed two securitizations consisting of first mortgage originations, Polaris 2019-1 and Polaris 2020-1 in July 2019 and August 2020 respectively.

Our second charge business was established in November 2013(?) and has grown to become the largest originator of second charge mortgage loans in the UK with a market share of 33% in 2020.


  • Moneyfacts Awards 2021 - Mortgage Intermediaries Choice 
  • Moneyfacts Awards 2021 - Specialist Mortgage Provider of the Year 
  • Personal Finance Awards – Best Specialist Lender – 2020/21
  • Legal and General Mortgage Club Awards – Best Smaller Lender – 2020
What our customers say:
Pepper helped us when not many others would and as a result we complete on Wednesday next week. Excellent service from Pepper. Very fast and efficient. I would 100% recommend to anyone who needs a specialist mortgage!
Pepper have been amazing so far. Our case hasn’t been the easiest but they have worked so hard and fast to get us to the valuation stage. I’m keeping everything crossed so that we can finally be in our dream home and I can get some sleep again. Thanks so much Pepper for all of your hard work so far.
Pepper gave me my mortgage when no one else would, they gave me the opportunity to own my own property and the experience from beginning up till now has been amazing! I am sad that I can’t re-mortgage with them, but I can now re-mortgage with a high street lender and my credit which was non-exisistant is back on track, Thank you so much.
Lee and Rajae

Our Culture

Pepper Money is considered one of the most innovative specialist lenders in the UK financial services sector. The business is seen as an employer of choice, with a people focused culture and a suite of impactful environmental initiatives in place.

Our people are our biggest asset and our culture of allyship, and inclusion has made us an employer of choice. We have a sustainable approach to our business and our ongoing green initiatives are a commitment to making a real difference.

“I recently recommended someone into the company and the first thing I said was 'the culture in this firm is like no other you've seen before, you will be listened too, you will be encouraged to speak up, and you will be respected. This was one of the reasons she decided to join our company. I mentioned salary, she responded ‘ok’, I mentioned good company going places, she responded ‘nice’, when I said the culture is better than you’ve seen before, she applied for the role. I think she starts next week.”

Kevin Powell
Compliance Officer, Pepper Money UK

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